Returns Policies
1. Standard Returns
Most products may be returned within 30 days of delivery for a refund or exchange, provided that:
• The item is unused and in its original condition.
• The item is complete and includes all original packaging, manuals, accessories, and documentation.
• The item is suitable for resale.
• Proof of purchase is provided.
Customers are responsible for return shipping costs for returns due to a change of mind, incorrect product selection, or other reasons not caused by Dynamic Aqua-Supply. The original shipping charges are non-refundable unless the return is due to an error on our part or the product is defective.
2. Defective, Damaged, or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, please contact Dynamic Aqua-Supply as soon as possible. We may request photographs or other information to help us assess the issue. Where the problem is confirmed to be the result of a shipping damage, manufacturing defect, or an error by Dynamic Aqua-Supply, we will, at our discretion:
• Provide a replacement;
• Repair the item where appropriate; or
• Issue a full refund.
Dynamic Aqua-Supply will cover reasonable return shipping costs for products that were shipped incorrectly, arrived damaged, or are confirmed to be defective.
3. Items That Cannot Normally Be Returned
The following items are generally non-returnable unless they are defective, damaged, or incorrectly supplied:
• Custom-made or specially configured products;
• Special-order products obtained specifically for a customer;
• Products that have been used, installed, altered, modified, or damaged after delivery;
• Opened or used chemicals, reagents, biological products, or other consumable products;
• Products with an expired or compromised shelf life;
• Products that cannot reasonably be resold for health, safety, contamination, or regulatory reasons;
• Electrical or electronic products that have been installed or used, where applicable;
• Products specifically identified as final sale or non-returnable at the time of purchase.
Certain manufacturers may also impose their own return requirements or restocking charges.
4. Restocking Fees
A restocking fee of up to 20% may be charged on eligible returns where the product has been specially ordered, opened, repackaged, or otherwise requires additional processing to return it to saleable condition. Any applicable restocking fee will be disclosed to the customer before the return is processed.
5. Return Authorization
Customers should contact Dynamic Aqua-Supply before sending a return.
Please provide:
• Order number or invoice number;
• Product name and part number;
• Reason for the return; and
• A description of the condition of the product.
Dynamic Aqua-Supply may issue a Return Authorization (RA) number and provide return instructions. Returns sent without prior authorization may be delayed or refused.
6. Refunds
Once a returned product has been received and inspected, Dynamic Aqua- Supply will determine whether the return qualifies for a refund. Approved refunds will normally be issued to the original method of payment.
Refunds do not include original shipping charges unless the return resulted from an error by Dynamic Aqua-Supply, a defective product, or another circumstance where the customer is entitled to reimbursement.
Please allow 5–10 business days for an approved refund to appear on your payment method, depending on the payment provider.
7. Warranty Claims
Some products are covered by a manufacturer's warranty. Where applicable, warranty claims may be subject to the manufacturer's terms and conditions. Dynamic Aqua-Supply may assist customers with warranty claims but does not provide warranty coverage beyond that offered by the manufacturer unless expressly stated otherwise.
8. Cancellation of Orders
Customers may contact Dynamic Aqua-Supply to request cancellation of an order before it has shipped. We will make reasonable efforts to accommodate cancellation requests. Orders that have already shipped, have been specially ordered, or have entered production may not be cancellable. Where applicable, statutory cancellation rights under Canadian consumerprotection legislation continue to apply regardless of this policy.
9. Contact Us
To request a return or discuss a defective, damaged, or incorrect product, please contact:
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Dynamic Aqua-Supply Ltd.
112 - 8299 129th Street
Surrey, BC. V3W0A6
(604) 543-7504
(800) 355-8551
email: sales@dynamicaqua.com
